Policy
Cancellation Policy
Last updated August 2026
You can reschedule or cancel any upcoming visit yourself, anytime, from the manage-booking link in your confirmation email — no need to call. What it costs depends on how close to the visit you make the change.
Cancelling a visit
| When you cancel | What happens |
|---|---|
| 24 hours or more before your visit | Free — full refund if you already paid. |
| Between 3 and 24 hours before | 50% of the visit price is kept as a cancellation fee; the rest is refunded. |
| Less than 3 hours before | The full amount is kept — no refund. |
We hold your time slot the moment you book it, which means we turn away other customers for it — the fee reflects that a cleaner may already be committed or en route once your visit is close.
Rescheduling a visit
Moving a visit to a different time is free anytime up to 3 hours before it's scheduled to start. Inside that 3-hour window, rescheduling isn't available online — please reach out and we'll help directly.
Recurring plans
If you're on a weekly, biweekly, or every-4-weeks plan, we email you about 48 hours before each visit and charge your card on file about 24 hours before. If a charge doesn't go through, we'll retry once around 12 hours before your visit, and reach out directly if it's still unresolved close to your visit time. You can reschedule or cancel any individual upcoming visit the same way as a one-time booking — doing so doesn't cancel your whole recurring plan, just that one visit.
Refunds
Refunds go back to the original payment method through Stripe, our payment processor, and typically show up within 5–10 business days depending on your bank.
Questions about a specific booking? Reach out and we'll sort it out — this policy is meant to be fair, not rigid.