Privacy Policy

What we collect

• Your name, phone number, and email address.
• Your home address and any access details you choose to give us (lockbox codes, parking notes, pet info, fragrance preference, and similar notes about your home) — this exists to help your cleaner do a better job, and only staff assigned to your visit can see it.
• Booking details: what service you booked, when, and your payment status.
• Payment information — we never see or store your full card number. Payments are processed directly by Stripe, our payment processor; we only keep a reference token so we can charge future recurring visits or issue a refund.
• If you text our number once that's available, the content of that conversation.

How we use it

• To schedule, staff, and complete your cleaning.
• To process payment and send you a receipt.
• To remind you about upcoming recurring visits and let you know if a charge didn't go through.
• To remember your home's preferences so you don't have to repeat them every time.
• To improve our service and respond if something needs fixing.

We don't sell your information, and we don't use it for third-party advertising.

Who we share it with

A few specialized services help us actually run the business — we share only what each one needs to do its job:

• Stripe — payment processing.
• Supabase — our database and hosting provider.
• Resend — sends booking receipts and reminder emails.
• The cleaner assigned to your visit — only your address, access details, and home preferences, and only once they're actually assigned to your booking.

Text messaging

If you text our number or provide your phone number when booking, we may text you back — to answer questions, confirm availability, send a booking/payment link, or send appointment-related updates like reminders or rescheduling notices. Message frequency varies based on your bookings and how often you text us. Message and data rates may apply. Your mobile number and the content of these conversations are never sold or shared with third parties for their own marketing purposes — see "Who we share it with" above for the limited, service-related sharing that does happen.

Reply STOP at any time to stop receiving texts from us, or HELP for help.

Security

Access to customer information is restricted by role — cleaners only see details for jobs they're assigned to, and only once assigned. All data is encrypted in transit.

Your choices

You can ask us to see what information we have on file, correct it, or delete it, by reaching out directly. If you have a recurring plan, cancelling it stops future charges but doesn't automatically delete your history — let us know if you'd like that removed too.