Terms of Service

The service

Orange Linen provides residential cleaning services (Standard, Deep, and Move-In/Move-Out Resets, plus optional add-ons) at the price shown to you at the time of booking, based on your home's size and the service you choose. Add-ons and estimated visit length are shown before you pay.

Booking and payment

One-time bookings are paid in full at the time of booking, through Stripe. Recurring bookings (weekly, biweekly, or every 4 weeks) save your payment method after your first visit and are charged automatically before each future visit — you'll always get a reminder email first with the exact amount, and can reschedule or cancel any individual visit before it's charged.

Prices are based on the home size and service you select. If your home turns out to be significantly different than described, we'll reach out before proceeding rather than silently charging something different.

Rescheduling and cancellation

See our Cancellation Policy for the specifics on fees and timing. In short: free with 24 hours' notice, a fee applies closer to your visit.

Home access

You're responsible for providing accurate access instructions (lockbox code, buzzer, etc.) and for securing any valuables or fragile items before your visit. If we can't access your home at the scheduled time through no fault of ours, that visit may be treated as a late cancellation under our cancellation policy.

Text messaging

By texting our number or providing your phone number when booking, you consent to receive text messages from Orange Linen related to your bookings — including answering questions, availability, booking/payment links, and appointment reminders or updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. See our Privacy Policy for how this information is used and shared.

Our commitment

If something about a visit wasn't right, reach out and we'll make it right. We reserve the right to decline or reschedule a booking — for example, if a home's condition presents a health or safety issue beyond what was described at booking.

Changes to these terms

We may update these terms as the service evolves. Continuing to book after a change means you accept the updated terms.