Support
We're here to help
Whether it's a question about an upcoming visit or something else entirely, here's the fastest way to reach us.
Manage an upcoming visit
Every booking confirmation email includes a private manage-booking link — use it to reschedule, cancel, or check your visit details yourself, anytime, no need to wait on a reply.
Rescheduling & cancellations
Full details on fees and timing are in our Cancellation Policy.
Common questions
Booking, pricing, scent preferences, and more — check our FAQ before reaching out; you might find your answer right away.